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Remote Technical Support System

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The remote technical support system developed by the company is an industrial-level information-based remote operating system. It uses the Internet as a communication medium to provide remote technical support and services to our products.

The system monitors the changes of configuration variables during the working process of the equipment, and remotely uploads and modifies the PG program of the equipment and provides off-site guidance for the mechanical part to achieve the purpose of testing, maintenance, protection and diagnosis. . At the same time, the system can effectively collect and record the analog quantity sent by the sensor, draw a trend graph, and make better suggestions for the customer's operation based on the trend graph and the problems found in the data. The company's remote technical support system responds to the call of the Ministry of Industry and Information Technology, and will be widely used in various products of our company in the future to better serve our customers!